Frequently Asked Questions
Many people have questions about homeowner insurance. The Illinois Insurance Hotline
is a consumer educational resource that can help. We, along with our supporting
industry partners, are committed to educating consumers about their insurance policies
and coverages. Look in this section for information about homeowner insurance coverages,
shopping tips, claim settlements, and more.
Why do I need insurance on my home?
What is homeowner insurance?
What are the parts of a homeowner insurance policy?
What types of property losses will homeowner insurance pay for?
Why do I need liability coverage?
What do I need to know about buying insurance on my home?
How much insurance should I buy?
What optional coverages are available?
How does the insurance company decide how much to charge?
What if my application is turned down?
How can I lower my premium?
How do rates in Illinois compare with other states?
How does the insurance company spend the policyholder’s premium dollars?
What should I do if I have a loss?
What should I know about the claim settlement process?
Common homeower insurance terms.
Why do I need insurance on my home?
Your home is a significant financial investment.
Do you have enough saved to rebuild, repair, or replace your home and belongings
if a sudden and unexpected loss happens? If not, you need home insurance.
Did you borrow money to buy your home? Most lenders require proof of insurance.
Are you concerned that a visitor could be hurt on your property, or that your negligence
(failure to use reasonable care) could lead to another person’s injuries or property
damage? Home insurance pays medical expenses (up to the policy limit) when a nonresident
is accidentally injured on your property or injured by you, a member of your family
or your pet. It also protects your legal responsibility (up to the policy limit),
and if necessary pays for a legal defense.
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What is homeowner insurance?
It is a legal agreement between an insurance company and a policyholder.
The insurer promises to provide financial protection to the policyholder for specific
losses associated with home ownership. Losses are divided into two distinct areas
– home (dwelling, outbuildings, and personal belongings) and personal liability
(policyholder’s negligence leads to another person’s injury or property damage).
The policyholder agrees to pay a premium for this financial protection.
An insurance policy consists of:
Declarations – The “dec” page personalizes the policy. It identifies your
name, address, property location, year and type of construction, lien holder (if
applicable), coverage dollar limits, deductible, policy identification number, coverage
beginning and ending dates, and endorsements that change the policy form.
Policy Form – This describes what the insurance company will do in return
for the premium. Definitions explain insurance terms used throughout the contract.
Review this section to learn what “covered property” is, and who is considered an
“insured.” Coverages and their functions are detailed in the coverage section. Find
out how you’re protected for property losses and personal liability protection.
Exclusions outline situations when the policy will not cover you or the insured
property. Read this section carefully. Conditions are important because they identify
the policyholder’s responsibilities when a loss occurs. For example, policyholders
must cooperate in claim investigations. This section also addresses cancellation
requirements. Supplementary payments identify expenses the insurer will pay in addition
to the policy’s liability limits.
Endorsements – These are automatic or “buy back” coverages that modify or
change the terms of the policy form.
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What are the parts of a homeowner insurance policy?
Several coverages are bundled into one package policy.
The separate parts are:
Section 1 (Property Coverage)
Dwelling (Coverage A). This is the house itself.
Other Structures (Coverage B). This is the detached garage, tool shed, or other
outbuildings.
Contents (Coverage C). These are your personal belongings.
Additional Living Expense (Coverage D). A covered loss may make your house uninhabitable.
A.L.E. covers the extra expense that comes with temporarily relocating.
Section 2 (Liability Coverage)
Personal Liability (Coverage E). This pays when you, your family, or even your pets
are legally responsible for another person’s injury or property damage. It also
covers defense costs.
Medical Payments to Others (Coverage F). This pays medical expenses for a nonresident
guest hurt on your property. It also pays for accidental injuries caused by you,
a member of your family, or your pet.
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What kinds of property losses will homeowner insurance pay for?
Policies vary in the property coverage perils (causes of loss) they cover, so read
your specific policy to find out what is and isn’t covered.
Insurers identify “perils” (causes of loss like fire, theft, lightning, etc.) that
describe when property damage is covered.
Insurers offer different policy packages (also called coverage forms) with varying
levels of property protection. Policyholders choose the level of coverage best suited
to their needs.
Common policy forms and covered perils include:
Homeowner 2 (Broad Form). Covers dwelling, other structures, and personal
property for losses caused by:
- Fire
- Lightning
- Windstorm
- Hail
- Explosion
- Riot and civil commotion
- Aircraft
- Non-owned vehicle
- Smoke
- Glass breakage
- Vandalism
- Burglary
- Robbery and theft
- Volcanic eruption
- Damage from falling objects
- Weight of ice, snow and sleet
- Sudden and accidental tearing apart, cracking, burning or bulging of a steam or
hot water heating system (or appliance for heating water)
- Accidental discharge, leaking or overflow of water or steam from within a plumbing,
heating or air conditioning systems or domestic appliances
- Sudden and accidental injury from artificially generated currents to electrical
appliances, devices, fixtures and wiring (TV and radio transistors, tubes and similar
components not included)
Also provides for additional living expenses when a covered peril forces you to
temporarily relocate.
Homeowner 3 (Special Form). Broadens coverage to “open-perils” for dwelling
and other structures. An “open perils” policy covers all causes of loss except those
specifically excluded. Personal property is covered for HO-2 perils. Additional
living expense coverage is included.
Homeowner 3 + HO 15 Endorsement (All Risk). Covers dwelling, other structures,
and personal property for losses caused by any peril except those specifically identified
in the policy. Additional living expense coverage is included.
Homeowner 4 (Renters Form). Covers personal property for HO-2 perils. Additional
living expense coverage is included.
Homeowner 6 (Condo Form). Covers personal property for HO-2 perils. Building
additions and alterations inside the owner’s individual unit are also insured. Additional
living expense coverage is included.
Homeowner 8 (Modified Form for Older Homes). Designed for an older home whose
replacement cost is much higher than its market value. Covers dwelling, certain
other structures, and personal property for losses caused by fire or lightning,
windstorm or hail, explosion, riot or civil commotion, vandalism or malicious mischief,
falling aircraft, vehicle damage, smoke, theft (from within premises only) and glass
breakage.
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Why do I need liability coverage?
In addition to property coverage, the homeowner package policy includes personal
liability protection and coverage for medical payments to others.
Liability coverage protects you when you, your family, or your pets are legally
responsible for injury to others or damage to their property. It also pays for a
lawyer to defend you if you need one.
Medical payments coverage pays medical expenses for someone who’s accidentally injured
on your property or injured by you, a member of your family, or your pets. Fault
is not a factor.
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What do I need to know about buying insurance on my home?
There are many companies to choose from. Ask friends, relatives and neighbors for
agent and company recommendations.
Insurance is available from independent agents, exclusive agents, and direct writers.
An independent agent represents many different insurance companies. An exclusive
agent works with a single company. Buying insurance from a direct writer means you
work directly with the company.
Shop around. Price, eligibility, and coverage vary by company. Compare at least
three insurers.
A quote is an estimate of what the insurance will cost, and may vary from the final
policy premium. You must provide complete information to get an accurate quote.
This includes:
Personal information. Name, address, past loss record, information regarding
a home-based business, nature and breed of household pets, and social security number
(many companies use a credit-based insurance score to determine program eligibility
and/or pricing).
Information on the house. Year and type of construction, years of updates
on heating, wiring, plumbing and roof, proximity to fire hydrant, square footage,
special features (fireplace, deck, multiple bathrooms, finished basement, attached
garage, etc.), and single or multiple family residence.
Insurance coverages. Dwelling, contents, and liability coverage limits,
as well as additional endorsements like contents replacement cost, back up of sewer-drain,
refrigerated products, etc.
Deductible. How much you are willing to pay out-of-pocket before the insurance
company begins paying.
Price is important, but there are other factors to consider.
Coverage. All insurance policies are not alike. The least expensive policy
may also provide the least amount of coverage. Find out what is and is not covered
before making a decision.
Financial stability. A company’s financial strength is an indicator of
its ability to pay future claims. Several independent organizations (A.M. Best,
Standard & Poor’s, Moody’s, and Weiss Ratings Inc.) evaluate and report on insurer
financial strength. Be sure the company you’re considering is financially sound.
Licensing Status. Confirm the insurer is licensed to operate in Illinois.
Companies not approved by the Illinois Division of Insurance don’t have to obey
Illinois insurance laws or participate in the Insurance Guaranty Fund, which protects
Illinois consumers if a company goes bankrupt.
Service. Check the company’s customer satisfaction record. Also, the Illinois
Division of Insurance tracks consumer complaints against insurance companies and
releases an annual report.
Comfort. Buy insurance from an agent or company representative that you
feel comfortable with. At some point you may need to seek advice regarding your
insurance coverage or claim settlement.
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How much insurance should I buy?
Buy enough insurance to adequately protect your home, personal property, and financial
assets. Underinsuring (buying less coverage than you need) creates a problem when
a loss occurs, and may jeopardize your financial well-being. Keep these points in
mind as you select policy limits.
Home:
Find out how much it costs to completely rebuild your home at today’s construction
prices. This figure is known as its replacement cost. Your property insurance agent
or company representative can help you determine this figure. Factors that affect
replacement cost include:
- Square feet.
- One or two story.
- Exterior construction (frame, masonry, veneer)
- Attached garage.
- Roofing materials.
- Additional bathrooms.
- Special features (fireplace, hardwood flooring, granite countertops, etc.).
- Room additions.
- Style of home (ranch, colonial, custom-designed).
- Foundation (full basement, partial basement, crawl space).
- Local construction costs.
Replacement cost is NOT affected by:
- Mortgage value.
- Market value.
- Land value.
Then, find out what your homeowner insurance policy says. Most homeowner insurance
contracts are replacement cost policies, which means losses are settled without
a deduction for age or wear and tear. Most contracts require policyholders to insure
the dwelling for a certain percentage of its replacement cost. This figure, often
80%, is known as the co-insurance requirement. It’s best to insure your home for
100% of its replacement cost. You may not have enough money to repair damages or
rebuild if you underinsure your home.
The amount of insurance you have on the dwelling determines how much insurance you
have for:
- Other structures (most policies provide 10% of dwelling limit).
- Personal property (most policies provide 50% - 75% of the dwelling limit).
- Additional living expenses (most policies provide 40% of the dwelling limit).
Personal Property:
Unless stated otherwise, personal belongings are insured on an actual cash value
basis. This means loss settlements are reduced for age, wear and tear (depreciation).
- Most people have more money invested in personal property than they realize.
- Conduct a room-by-room inventory to establish how much insurance you need. The list
should include brand names, make and model information, serial numbers and receipts
whenever possible. Photographs, videos, and appraisals are also useful.
- Compare your personal property coverage needs with the insurance policy’s limitations.
Many contracts have restrictions on the amount of coverage available for items like
jewelry, guns, furs, golf equipment, etc.
-
Ask about buy-back endorsements to address gaps in coverage.
Liability:
Choose a liability limit that is sufficient to protect your financial assets. You
may need more coverage than hat the automatic $100,000 limit.
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What optional coverages are available?
Optional coverages, called endorsements, enable you to change the insurance policy
to meet your specific needs. Insurers offer a variety of buy-back endorsements.
Among them:
Earthquake – Pays for damage caused by earthquake.
Flood – Pays for damage caused by flood. Flood insurance is available from
a variety of insurance companies, as well as the National Flood Insurance Program.
You must live in a community that participates in this federal program. Lenders
require flood insurance if you live in certain flood hazard areas.
Home Business – Provides limited coverage for business machines, tools, and
liability.
Identity Theft – Provides reimbursement for costs associated with restoring
identity and correcting credit history.
Increased Liability Limits – Raises personal liability limit from $100,000
to $300,000 or $500,000.
Increased Medical Payments Limits – Raises medical payments from $1,000 to
$2,000 or $5,000.
Increased Other Structures Limits – Raises limit for other structures on
insured premises.
Increased Personal Property Limits – Raises limit for certain categories
of personal property. For example, $1,000 limit on jewelry can be increased to $5,000.
Inflation Guard – Automatically raises coverage limits each year based on
price increases for building materials and labor (inflation).
Mine Subsidence – Pays when an underground mine shift causes damage to your
property. Insurers must offer mine subsidence insurance in counties where mines
are under 1% or more of the land. Underground mines are common in central and southern
Illinois, but other areas of the state are affected too. You must sign a rejection
form to remove this coverage if you live in a county requiring mine subsidence insurance.
Personal Property Replacement Cost – Changes personal property loss settlement
to replacement cost basis (no depreciation for age, wear, and tear).
Scheduled Personal Property (Floater) – Provides broader coverage and higher
limits on specifically described valuables like jewelry, guns, golf equipment, fine
arts, silverware, special collections. Appraisals may be required.
Sewer Backup – Covers damage resulting from backup of sewer system.
Umbrella or Excess Liability – Provides liability coverage over and above
your auto and homeowner policy for personal liability and lawsuits.
Watercraft – Extends liability (not physical damage) coverage to your small
sailboat or outboard motor boat.
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How do insurance companies decide how much to charge?
In general, insurance premiums must be sufficient to pay for:
Company Operations. Insurers must pay employees, office expenses, taxes, etc.
Policyholder Claims. There must be sufficient funds to pay for policyholders’ losses.
Financial Return. A publicly held stock insurer must satisfy its shareholders. A
mutual company is owned by policyholders and must address their concerns.
Insurance pricing is linked to loss potential. The lowest premiums go to those least
likely to have claims. Insurers are always looking for better ways to evaluate risks
and accurately predict losses.
A number of factors affect your premium. Among them:
Age of Dwelling. Newer dwellings tend to have fewer losses, and cost less to insure.
Building Construction. Frame homes burn more easily and cost more to insure than
masonry construction.
Condition of Dwelling. Well-kept, updated dwellings are less likely to have losses,
and cost less to insure.
Coverage Limit. Higher values homes cost more to insure.
Credit. There is a statistical relationship between credit and claims. Those with
good credit generally have fewer claims and pay lower insurance premiums.
Deductible. Taking a high deductible will lower your premium. However, you’ll pay
more out of your pocket when a loss occurs.
Location. Fires are more likely to be contained when the home is close to a to a
fire hydrant and located in a quality fire protection district. Each community fire
protection district is periodically evaluated and rated according to training, fire-fighting
equipment, response time, and water supply. Insurance costs less in districts with
good fire protection.
Loss Experience. Insurers consider past claims to be predictors of future losses.
You’ll pay less for insurance if you have a good claim record.
Policy Form. Contracts covering a broader range of losses cost more.
There are other broad factors that insurers also consider. Among these:
Frequency and severity of claims. This refers to total number of claims the insurer
handles, and how serious they are. Frequent and severe claim activity may cause
an insurer to increase premiums.
Building materials/labor, medical/hospital, lawsuit/court judgment costs. Insurance
companies pay more in claims as these expenses increase.
Insurance fraud. False claims and inflated/padded damage estimates increase claim
costs.
Competition/Marketing Strategy. Rates are based in part on each company’s growth
strategy and desire to be competitive with other insurers.
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What if my application is turned down?
Hundreds of companies offer home insurance to Illinois residents. These include:
Private Insurers: Standard companies use a variety of strategies
to compete for homeowners’ premium dollars. Each carrier has its own eligibility
and pricing criteria. If you cannot obtain insurance from a standard insurance company,
try the Illinois FAIR Plan.
Illinois FAIR Plan: The FAIR Plan is an association that operates
like an insurance company. It offers most of the home, personal property, and personal
liability coverages that private insurance companies provide.
There are two basic requirements:
1) There must be three unsuccessful attempts to buy homeowner coverage from traditional
insurance companies.
2) The property must meet basic fire, loss prevention, and safety standards.
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How can I lower my home insurance premium?
Shop around. Hundreds of companies sell insurance in Illinois and costs can vary
greatly.
Request high deductibles. Agreeing to pay more out-of-pocket when a loss occurs
lowers your premium.
Keep your policy in force. Insurance companies are not obligated to accept late
payments. If you have a loan and no coverage, the lender can buy a policy for you
and add the cost to your loan. “Force placed” policies are very expensive and usually
protect only the lender.
Maintain good credit. There is a statistical relationship between credit and claims.
Those with good credit generally have fewer claims, and pay less for insurance.
Ask about discounts. Here are some possibilities:
Auto-Home – for having both auto and home insured with same company.
Protective Devices – fire extinguishers, smoke alarms, deadbolt
locks on all outside doors, sprinkler system, or security alarm system hooked up
to the police station.
Mature Homeowner – for those over 55 and retired.
Non-smoker
New Home - for brand new homes, or those less than nine years old.
Review your policy limits each year. Adjust limits on your home and additional coverage
endorsements so they reflect proper values.
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How do rates in Illinois compare with other states?
Illinois’ homeowner insurance premiums compare favorably with other states.
The Insurance Information Institute analyzed homeowner insurance premium data recently
released by the National Association of Insurance Commissioners.
Statistics place Illinois 28 out of 51 (study includes Washington D.C.), with an
average premium of $610. Texas comes in highest, at $1,328. Idaho is lowest, at
$433.
Review the complete analysis at:
http://www.iii.org/media/facts/statsbyissue/homeowners/.
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How does the insurance company spend the policyholder’s premium dollars?
Insurance premiums pay policyholder claims, company operating expenses, and taxes.
As for-profit businesses, a portion of the premium also goes toward the insurer’s
profit margin.
The Insurance Information Institute examined premium dollar data and found:
 |
|
Claims $0.64 |
Expenses $0.27 |
Profit $0.06 |
Taxes $0.03 |
Review the complete analysis at:
http://www.iii.org/media/facts/statsbyissue/homeowners/.
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What should I do if I have a loss?
Report criminal damage to police right away. Request a copy of the police report.
Some policies have a time limit on filing claims, so notify your insurance agent
or company of the damage as soon as possible. Find out if the policy covers this
type of loss, compare the amount of damage to your deductible, and ask what to expect
in the claim settlement process.
Look for structural damage to your home and outbuildings. Take pictures. Identify
what you want the adjuster to examine.
Make temporary repairs to protect your property from further damage. Save receipts
for materials so they can be forwarded to the insurance company for reimbursement.
Search for lost or damaged personal belongings. Take pictures. Don’t throw anything
away without the adjuster’s approval.
Find your personal property home inventory. Use it to help you prepare a list of
damages. Substantiate your loss with item descriptions, purchase dates, receipts
and current prices whenever possible.
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What should I know about the claim settlement process?
The insurance company will pay to repair or replace the damaged property subject
to the terms and conditions of your policy, so find your insurance policy. Read
the “coverages,” “exclusions,” and “conditions” sections. Follow through on any
conditions you haven’t met.
The company will assign a claim number and claim adjuster to your loss. Keep this
and other important claim information in a central location. Save all correspondence
you receive regarding the claim.
You will be asked to complete a claim report describing the loss and identifying
what was damaged. Return the proof of loss report, damage estimates, photos, and
other information the adjuster requests.
In most cases the company adjuster will need to visibly inspect the damages. Don’t
discard anything without his/her approval.
If the damage is severe, you may have to move out of your home temporarily. Save
receipts for expenses that are above your normal cost of living. Give them to the
insurance company for reimbursement if you have additional living expense coverage.
Most homeowner insurance policies pay covered claims to the dwelling (or other structures)
on a replacement cost basis. However, your settlement check may be reduced for depreciation
until repairs are complete. The insurer will make up the difference upon receiving
evidence the work is finished. Time restrictions often apply.
The claim settlement check will be made out to you and the lender if the insurance
policy contains a mortgage clause.
Personal property losses are depreciated unless the policyholder bought contents
replacement cost coverage. If you have contents replacement cost coverage, you must
provide receipts showing the damaged items have been replaced. Otherwise you will
receive a depreciated settlement.
Talk to your agent or adjuster about the claim process or settlement offer if you
have questions.
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Common homeowner insurance terms.
Actual Cash Value (ACV) – Replacement cost minus depreciation.
Cancellation – Termination of policy before its normal expiration
date.
Claim – Request for reimbursement of damages on an insured loss.
C.L.U.E. (Comprehensive Loss Underwriting Exchange) – Database
of consumer claim information that insurers access to confirm loss history for an
individual and his/her property.
Condition – Part of policy that states the policyholder’s and insurance
company’s obligations.
Credit-based Insurance Score – Number based on an individual’s
credit management practices that predicts his/her likelihood of having claims in
the future.
Dec Page – Paper that shows your coverages, limits and premiums.
Deductible – How much you agree to pay out of pocket for each loss
before the insurance company begins paying.
Depreciation – Decrease in home or property value due to age or
wear and tear.
Endorsement – Written attachment that adds to or changes the terms
of the policy.
Exclusion – Specific situation or circumstance listed in the policy
that describes when benefits will not be paid.
Floater – Additional coverage for personal property such as jewelry,
artwork, or antiques not otherwise included in a homeowner insurance policy.
Insurance Score – Number based on an individual’s credit management
practices that predicts his/her likelihood of having claims in the future.
Liability – What you would legally pay when your fault or carelessness
causes injury or damage to other people or their property.
Negligence – Failure to exercise a generally accepted level of
care and caution resulting in injury or damage to a third party.
Nonrenewal – Termination of policy on its anniversary date.
Peril – Event (like fire, tornado, theft, or vandalism) that causes
damage to your property.
Personal Property – Personal belongings such as furniture, appliances,
clothes, jewelry, etc.
Proof of Loss – Documents that support your request for payment
of loss, and enable the insurer to determine whether and how much it will pay.
Replacement Cost – How much it costs to replace contents, rebuild
your home, or repair damages with materials of like kind and quality, without subtracting
for depreciation.
Replacement Cost Coverage – Building and/or Personal Property –
Changes loss settlement to replacement cost basis.
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